About Joe
Joe has a BA in Communications from The College of New Jersey with a minor in Philosophy. After a brief career in radio (Joe is also the voice for some of our customers’ systems!), Joe jumped on the IT bandwagon during the 1990s and, like half his graduating class, a hobby became a career. He spent 10 years with American Customer Care in Bristol, CT, seeing the company through a transition from a paper and pen business to a multi-location digital call center. Joe spent another eight years engaging in technical support and handling business and residential corporate escalations for Optimum online, an internet service provider in the tri-state area (NY/NJ/CT). He was the last-resort “fix-it” guy that everyone went to when a problem needed to be solved.
The quintessential jack-of-all-trades with experience in programming, networking, database management, and a giant helping of World Class Customer Service, Joe gets the job done right the first time!
He is the proud father of a son and daughter.
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