Business Phone Systems

A Reliable Business Communication Solution

Operating a successful business is all about making and maintaining strong relationships—and a dependable business phone system supports those relationships with crystal-clear clarity.

wave curve
woman talking on phone in office environment

There’s a lot riding on your business phone system.

An advanced network designed to improve how small, mid-sized, and large organizations communicate, a business phone system must meet a changing set of needs. From call routing, multiple direct phone numbers, and voicemail, to automated features, conference calling, and on-hold music—business phone systems go well beyond traditional phone services or using your cell phone to conduct business.

You Work Differently, You Should Talk Differently

The various applications of these business-specific features meet the moment-by-moment needs of organizations that demand fast, reliable connectivity. In a world where business is no longer confined to an office setting, the communication system must offer advanced and easy to use mobility options. 

 

Fixed/Mobile Convergence, also called Twinning, is a technology that allows you to easily move any call to another device you control. We’ve all received a business call in the car on the way into work. What if you could take that call on your cell phone, then walk into your office and with the touch of a button, transfer that call to your office desk phone and continue the conversation? With a robust business phone system, you ensure that not a single moment of that conversation is lost or wasted. 

up close of phone holder in car

You missed a call earlier when the kids were crying and can't remember who called? Easily access the call log via your web browser and see any call you have made or received. It’s complete communication flexibility—anytime, anywhere.

man talking on phone while on laptop

Advanced Connectivity and Flexibility 

Traditional phone calls through old-fashioned PBX phone systems can only do so much to inspire progress in your business. When it comes to phone systems/service, the advent of Internet Protocol (IP) networks changed the game. Now a ubiquitous part of everyday life, properly implemented Voice-over IP (VOIP) provides a rich, multimedia experience across disparate networks where clear communication was once thought impossible—or at least, improbable.

 

CCi Voice collaborates with world-class vendors, all on the cutting edge of technology, to harness the power of IP in communications technology products.

Our Partners In Communication

Our expertise, reliability, and trustworthiness is all tied to the relationships we’ve built with our partners in communication. We work directly with vendors to connect you with the most advanced tools and beneficial features in the industry.

sangoma logo
mitel-logo
fortinet logo
xycel logo
cisco logo
ubiquiti networks logo
rhub logo
algo logo
jabra logo
yealink logo
grandstream logo
plantronics logo

Anytime, Anywhere Business Connectivity

Business communication is more than merely a phone call, as the conversation routinely extends well beyond traditional forms of communication. Business phone systems must now boast an interconnected system of email, chat, video conferencing, document-sharing and collaboration tools and so much more. As we’ve learned, your business needs a readiness plan—you must be ready to transition to any number of communication outlets in any setting, at any time.

woman on her cell phone and laptop outside building
These last few months have been extremely tough for our business, and on senior housing as an industry." While we’ve had to cut back on certain expenditures, we’re looking hard at items we are recognizing value in. As such, we feel our investment in CCi Voice and the Sangoma phone system has proven worthwhile.
Braemar Living
multiple sangoma devices

Tools Of The Communication Trade

Products from our vendors and the equipment that makes communication possible are available in a variety of configurations, offering a wide array of features and benefits. However, it’s about more than physical equipment or front-end technologies.

 

VoIP Call Quality Monitoring

Constantly working in the background to ensure reliability with standards that set us apart in the industry, we use software tools that equip us to identify problems even before you know they exist. One such software tool helps us test your system using the Mean Opinion Score (MOS) standard for measuring VoIP quality. This numerical score judges clarity on a scale from 1 (terrible) to 5 (excellent). When we see your MOS score dip below minimum standards for VoIP, we can begin the troubleshooting process without your business missing a beat. 

 

Proactive Troubleshooting

That’s not the only troubleshooting software in our toolbox. We also employ safeguards to ensure the best possible Internet connection by constantly monitoring ping loss and internet delay/latency to each of our customers’ locations at no additional charge. We’re always watching the quality of your Internet connection because we know how crucial it is to your business’ success.

 

Contact CCi Voice today and uncover more tools you’ll have at your disposal.

 

Contact Us

Pricing & Packages

Business phone systems don’t need to compromise your bottom line. You can count on us to help you survey, test, implement, and maintain your business' phone system at the most affordable rates. CCi Voice offers an “economy of scale” pricing model. As your company grows, and more staff use the phone system, the per-user price will be reduced.

Learn more about our competitive pricing models. 

man using calculator while looking at financial documents